Legal
Terms of Service
Last updated
These terms govern your use of OurPortal. By creating or using a portal — free or paid — you agree to them. OurPortal is operated by Lettuce Labs LLC. Our registered business address is available on request.
This is a plain-English description of how the product actually works; it is not a substitute for advice from a lawyer about your own business.
The service
- OurPortal is a hosted client-portal application: you set up a branded portal for your business, invite clients into it, and send each of them the things you need them to act on — agreements to sign, invoices to pay, forms and checklists to complete, documents and messages.
- The service is provided as-is, hosted by us and kept running by us; you do not need to install or manage anything yourself.
Fees and payment
- Creating a portal is free, and a free portal may have up to 2 clients active at one time. Offboarding a client frees their place.
- Paid plans are Starter ($49 a month, 5 clients), Unlimited ($149 a month, unlimited clients), and Lifetime ($999 once, unlimited clients with no further charge). All are processed by Stripe. Monthly plans renew until you cancel, which you can do at any time from the billing page in your portal; access continues to the end of the period you have paid for.
- If a subscription ends, your portal returns to the free plan. Nothing you or your clients created is deleted, and clients already in your portal keep working — you simply cannot add or reactivate a client beyond the free plan’s limit until you upgrade or offboard someone.
- When a client pays an invoice you raise through the portal, we take 2% of that payment as a platform fee; Stripe separately charges its own processing fee. Both are disclosed on the pricing page. Nothing is charged on money billed outside the portal.
- Two payments can be refunded in full: your first payment on any plan, and the Lifetime purchase whenever you make it — including where you paid for a monthly plan beforehand. Ask within 30 days of the payment by emailing us and saying so; there is no form and you do not have to give a reason. This is the same promise the pricing page makes, in the same words, because a promise made in marketing and contradicted here would be worth nothing.
- The price you join at is the price you keep for as long as you stay on that plan. If we raise a price, the new price applies to people who subscribe after the change.
Your account and your clients’ data
- You own the content you and your clients put into your portal — your words, your files, your client list. We process it to run the service on your behalf; we do not claim ownership of it and do not use it for anything other than delivering the product to you.
- You are responsible for having the right to invite each client into your portal and to store their contact details there, and for what you tell them about how their data is handled.
Acceptable use
- Use the portal for legitimate business purposes only. Do not use it to store or send anything illegal, to harass or defraud anyone, or to attempt to disrupt or gain unauthorized access to the service.
- We may suspend or terminate access for a clear violation of this section.
Third-party services
- The service relies on a small number of infrastructure and payment providers to operate, listed in full in the Privacy Policy’s "Who we share it with" section, including Stripe for all payment processing. Their own terms apply to the parts of the service they provide.
Disclaimers
- The service is provided "as is" and "as available", without warranties of any kind, express or implied, to the fullest extent the law allows.
- Signing records a simple electronic signature — a typed name, the time, the IP address we saw and a fingerprint of the exact wording. It is not a certified e-signature service, and nothing in the product, including the documents we supply, should be relied on as legal advice.
Limitation of liability
- To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential damages arising from your use of the service, and our total liability for any claim is limited to the amount you paid us in the twelve months before the claim (for a free portal, that is nothing).
Termination
- You may stop using the service at any time. A monthly plan can be cancelled from your billing page and runs to the end of the period you have paid for. Outside the 30-day window described under "Fees and payment", a payment already made is not refunded for choosing to stop — which for a monthly plan means the month you are in, and for Lifetime means the one purchase. We may suspend or terminate an account for a clear breach of these terms, including the acceptable-use section above.
Changes to these terms
- We may update these terms as the product changes. Meaningful changes will be reflected in the "last updated" date above; continuing to use the service after a change means you accept the updated terms.
Governing law
- These terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules.
Contact
- Questions about these terms can be sent to us at hello@ourportal.space.